1. Important Notice
Insulevel (accessible at insulevelstore.com) is a marketing and informational website that promotes the dietary supplement NuviaLab Sugar Control through an affiliate marketing model. It is important for you to understand that Insulevel is not a retailer, manufacturer, or distributor of NuviaLab Sugar Control.
When you click on "Order Now," "Buy Now," or any similar call-to-action button on our website, you are redirected to an external website operated by our authorised third-party commercial partner. Any purchase you make is a transaction between you and that third-party partner. Insulevel is not a party to that transaction and has no involvement in the processing of orders, payments, shipping, or product fulfilment.
For full details about our role and the nature of this website, please refer to our Terms & Conditions.
2. Refunds and Returns
Since Insulevel does not sell products and is not involved in any commercial transactions, we are unable to process refunds, returns, or exchanges. All refund and return matters are managed exclusively by the third-party commercial partner from whom you made your purchase.
If you wish to return a product or request a refund, please contact the retailer or commercial partner directly. The terms and conditions for refunds, returns, and exchanges are determined solely by that partner and are subject to their own policies. We recommend that you carefully review the refund and return policy of the partner's website before making a purchase, and that you retain your order confirmation and any related correspondence for your records.
3. How to Request a Refund
To request a refund for a product purchased through a link on our website, please take the following steps. Contact the commercial partner or retailer from whom you made your purchase directly. Their contact details can be found in your order confirmation email or on their website. Provide your order number and any relevant details as requested by the partner's customer support team. Follow the refund and return process as outlined in the partner's own policies.
Please note that Insulevel does not process, mediate, or facilitate refund requests in any capacity. We have no access to your order details, payment information, or delivery records.
4. What We Can Help With
While we are unable to assist with refunds, returns, or order-related issues, there are certain matters we can help you with. These include questions about the informational content on our website, general information about NuviaLab Sugar Control such as descriptions and ingredients, and technical issues related to the operation of our website.
If you need assistance with any of these matters, please do not hesitate to Contact.
5. Contact Information
For any questions or concerns relating to this Refund Policy or other matters pertaining to our website (not product refunds or orders), you may reach us at:
Insulevel
205 Archbishop Makarios Avenue
Limassol 3030
Cyprus
Email: [email protected]